Help! I'm just starting out

Our easy Beginners Guide will help you get started today!

To Beginners Guide

Really want to know everything? We have a complete grow course available! It may seem daunting, so we recommend checking out the beginners guide first.

To Grow Course

Choosing Seeds

Our Seed Selector will help you choose the right seeds for your needs.

To Seed Selector

How do I store my seeds?

Keep them cold, dark and dry and your seeds will be viable indefinitely. We suggest keeping the seeds in a dark container with silica packets or rice in the refrigerator.

To be sure, we do advise to grow them within 12 months.

How do I germinate my seeds?

We stand by the quality of our seeds and offer replacements if you've followed the correct procedure.

See our Germination Guide for the recommended procedure.

What if my seeds don't sprout?

We strive to give you the best experience possible! However, seeds are products from nature and can never be 100% reliable.

See our Germination Guide for the recommended procedure.

Please retry germination using these instructions. Contact us to discuss replacement options if the seeds still won't sprout.

Don't throw out any duds, you may be asked to return them for analysis.

We replace seeds like for like.

Something's wrong with my plant

Your seeds germinated, grew a bit and then the plants died? This can have many reasons, usually too much or too little water or light.

We can't replace every plant that does not make it, there are too many external factors involved that we don't control.

To make your grow a success we offer the following resources:

But, since we love having happy customers, let us know about your troubles and you may get a nice discount code for your next order!

I need more help!

Because every situation is unique, our office service staff is less equiped to help with grow questions over email. Head over to our 24/7 Grow Support Forum for personal help from our experts!

Create an account and do some research. Most situations have occurred before and there's a lot to learn from those topics.

If you want to raise your question be sure to add clear pictures the following information to your request:

  • Strain, type:
  • Medium (soil, hydroponic, etc.):
  • PH of runoff or solution in reservoir:
  • Strength of nutrient mix, EC, or TDS:
  • Indoor or outdoor:
  • Light system, size:
  • Temperatures day, night:
  • Humidity day, night:
  • Ventilation system (yes/no, size):
  • AC, humidifier, de-humidifier:
  • CO2 (yes/no):

To the Grow Support Forum