Just enter your order number (without the #), your email address and the date on which you placed the order in the fields below.

What does your order status mean?

Payment is Pending means we’re still processing your payment. Please contact us:

  • if you paid by credit card or Bitcoin and it's been more than 2 business days.
  • if you transferred your bank payment and it's been more than 5 business days.
  • if you shipped your cash payment and it's been more than 25 business days.

Payment is Paid means we've received your payment and are preparing your shipment. You will receive an email when your order is shipped.

Status is Shipping means your order is on its way to you. International shipments can take up to 25 business days to arrive. Please contact us if it's been more than 25 business days since the Order Updated Date.

These time periods are based on years of experience. If your payment or shipment is anywhere within these periods we kindly ask you to wait for the process to run its course.